Customer Survey

We pride ourselves on providing our customers with the highest level of customer service. If you made a purchase, had service work performed, or bought parts and accessories from us, we want to hear what you think.

Please fill out the customer satisfaction survey below and let us know how we're doing.

To view what others have to say about us, view the Testimonials at the bottom of this page.

Customer Survey
Would you like to be kept anonymous?
Can we contact you via e-mail about your comments?
Can we use your comments as a testimonial?
Please rate your experience with our dealership using the following five star rating system. Five stars is the highest rating.
Your Purchase (optional)
Sales (optional)
Parts (optional)
Service (optional)
Accessories (optional)
Financing and Insurance (optional)
How would you rate your overall dealership experience?
How did you hear about us? (optional)
Captcha is required.
By pressing SUBMIT, you agree that DX1, LLC and San Francisco Harley-Davidson may call/text you at the number provided, for either informational or marketing purposes, using an automatic telephone dialing system or pre-recorded/artificial voices. Msg/data rates may apply. You don’t need to consent as a condition of any purchase & you may revoke your consent at any time. You also agree to our Privacy Statement & Terms of Use.

 


Read What Others Have to Say

We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.

  • "Dear Tom, My wife and I recently visited your dealership. we were greeted happily and professionally by your son Chris. We asked to see a bike that has just shipped and still in the shipping stage. Chris escorted us down to the staging area and lets us eye the new horse for our stable. He took the time to look over our trade in and provided a very fair trade estimate. We then contacted Grahmn and set up a time to demo and decided on the purchase. We were treated with impeccable respect and professional courtesy each time we were there and through the complete sales transaction. We recently were adorned with a memento of the process and I would like to thank you so much for the gift. I'm sure you already know this, you have a wonderful staff and dealership. Continue on the Path of Excellence that your Grandfathers have laid out for you and and your staff."

    Overall Rating:
    Tim - Fremont, CA
  • "We were 1400 miles from home and I needed a rear tire for my Heritage, as the one I was riding wasn't gonna get me all the way home. Contacted the dealership. Irish in Service said, No Problem We will get you fixed up today. EXACTLY what a rider wants to hear when your on the road and over a thousand miles from your home dealership. Top Notch Irish. With that re-assurance, we decide to check in for another night at the hotel and take in the sights of Fisherman's Wharf, Lombard Street and the sights and Sounds of the Bay area. Picked up the bike later that day and rolled out of the Bay area one happy Harley rider. Thanks Irish"

    Overall Rating:
    Dewain - Calgary, AB
  • "My name is Greg Macdonald, my Friend Scott Rosenberg and I took a road trip up to San Francisco the weekend after Christmas 2014. Just outside of Monterey my friends battery cable snapped on his 2010 Heritage, we had his bike towed 75 miles to your dealership and were greeted by you excellent staff, they repaired his bike and got us back on the road very quickly. The following day, a Sunday, we were just North of Stinson Beach when my friend picked up a screw in his rear tire and got a flat. I called your dealership and to my amazement your service department was open and you had a mechanic on duty, something I had never seen in my 25yrs of being a Harley owner. Your service writer remembered us from the day prior and assured us he would get back on the road as soon as possible. after another tow to your dealership your mechanic did indeed get us back on the road very quickly, and noticing my friends front tire was a bit worn recommended replacing that as well which he did. Unfortunately I don't remember the names of the gentleman that helped us but both your mechanic and service writer were incredibly nice and helpful. Having a dealership with a mechanic on duty on a Sunday was truly a trip saver for us, I want to commend you on your employees and your dealership. Everyone was very nice and had a definite family feel when we walked through your door, and we enjoyed that you encourage your employees to bring their dogs to work, it definitely added to the atmosphere. I would like to thank you for all the help and I look forward to visiting your dealership again in the future, ride safe Greg Macdonald"

    Overall Rating:
    Greg Macdonald
  • "I rented a street glide on 9/25/2014 great service and very friendly staff"

    Overall Rating:
    Dan - Long Lake, MN
  • "This is a big thank you to Paul in the parts dept. I always show up on the weekend or at the end of the day and Paul always takes care of me. Always! He goes out of his way to make it happen. Thank You Paul!!"

    Overall Rating:
    Jason - Pacifica, CA
  • "Anyone thinking of buying a New HD this is the place! See Beverly! She Rocks!"

    Overall Rating:
    Alton - Windsor, CA
  • "To whom it my concern, I wanted to take a moment to thank Jose and to recognize his extraordinary customer service skills. Jose took a situation on and handled it to completion. He is extremely thorough with not only his task but he explains in a way that the customer completely understands. This isn't the norm as it should be and that is why we wanted everyone to know that about this specific young man. It has truly been a great experience and we are grateful. Respectfully, Rodriquez Luckey/02 Road King"

    Overall Rating:
    Rod Luckey - San Mateo, CA
  • "This was my first experience at Dudley's service department. I had engine trouble with my sportster and was told it might take 3 weeks to get to. Got a call from Irish that the bike was fixed the next day. Service you can't beat! Thanks Irish, you the man!"

    Overall Rating:
    Maurice - Daly City, CA
  • "I just got off the phone with Audrey in MotorClothes. She is so upbeat and professional- an overall great help. Thank you so much Audrey!"

    Overall Rating:
    Bambi - San Diego, CA
  • "While on a cross country tour from my home in Rockaway Beach, NY - Rockaway Beach, CA, I fell victim to an uncooperative starter on my 2003 Roadglide. I was towed into DP Harley and I rode out a few hours later with a new starter and rear tire. I was treated in a very kind and professional manner by the service manager Declan "Irish" and Audrey up in MotorClothes. Go raibh mile maith agaibh a chairde!!! Feicfidh me thu aris!"

    Overall Rating:
    Ed - Rockway Beach, NY
  • "Our group of three recently flew in to SF and rented three 2012 Harley's for our 10 day ride and I just wanted to follow up to let others know what a great job the folks at Dudley Perkins did for us. The professionals (Roy and Larry) in the rental department took care of us from the moment we landed at the airport until they dropped us off for our flight home. We had an incident during the trip with one of the bikes and I have to tell you, without a doubt, that the people at Dudley Perkins will bend over backwards to ensure you are taken care of in a timely fashion. First class service every step of the way and I can assure you they will not let you down. Hope we have a chance to do it again some day. THANKS!!!!!!!!!"

    Overall Rating:
    John - Johns Creek, GA
  • "Dudley Perkins doesn't just provide motorcycles and gear, they provide a positive and exciting experience. The experience and memories I've had at Dudley Perkins will outlast the bike I recently bought and will influence where I turn to for help in the future. I would recommend DP to anyone."

    Overall Rating:
    Nathan - San Bruno, CA
  • "HIGHLY COMPETENT STAFF WITH EXCELLENT SERVICE AND A FACILITY AND SHOWROOM WHICH GOTTA BE THE BEST IN THE INDUSTRY. RENTED NEW ULTRA CLASSIC (FAIRLY NEW WITH 2000 MILES AT TIME OF RENTAL) FOR 12 DAYS FOR A RIDE OF A LIFE TIME UP THE CALIFORNIA/OREGON COAST. IF YOU RENT A HARLEY IN THE SANFRAN AREA, DUDLEY PERKINS IS THE ONLY WAY TO GO. THANK YOU BOTH, LARRY AND ROY FOR MAKING THIS RENTAL FOR UNFORGETABLE TRIP POSSIBLE. BEST WISHES WERNER GRASER, FAIRFIELD, CONNECTICUT"

    Overall Rating:
    Werner Graser - Fairfield, CT
  • "I'm taking a moment to thank all who are involved in making your dealership what it is. The nicest motorcycle facility I have ever been in. My sales person, George Eways, was beyond helpful. He could see right off, I didn't know squat and yet took his time to explain some very basic things and walked me through the information I needed to make a purchase decision. He did not sell me a bike, he helped me buy the one I wanted. A real professional who made the experience feel as though I was working with a friend, no pressure, no pressure at all. The 2009 FLHR fits me just fine and the ride home today.... FREAKING W0W!!! Thanks George. Dennis & Tina White"

    Overall Rating:
    Dennis White - San Jose, CA
  • "After months of visiting multiple dealerships, I purchased a 2012 Fat Bob from Chris at Dudley Perkins. He and each person & department at the dealership have provided a great customer experience; before, during, and following my purchase. It was important to me to work with a group that shared a true passion for riding, and the fact that Dudley Perkins has a legacy of 4 generations of Harley-Davidson & riding enthusiasts, is a rarity in this impersonal conglomerate corporate world we live in. I would highly recommend them for any Harley needs or just to explore owning your dream bike."

    Overall Rating:
    William - Pacifica, CA
  • "The sales team there was great. Graham followed threw with everything he said he was going to do. The best part was they did not try to sell me anything that I did not want. He informed me of the product, asked if I had any questions. If I did he went above and beyond to get me the right answer. All the staff dropped by to say hello and welcome you. I would tell a friend..."

    Overall Rating:
    Anthony - Newark, CA
  • "I Recently purchased a 2012 CVO Road Glide from your shop. I just wanted to take the time to say that our whole experience was above and beyond exceptional. The salesman ,Graham Skinner, was very professional in everyway."

    Overall Rating:
    Anonymous
  • "I have been to this dealership several times. Their parts team is top shelf. I have had several occasions where I wasn't sure of the part I needed they were more than happy to take the time to make sure I got the right part and also made sure that I knew how to install it even if it was a simple part. I called the service department and there was an on duty tech to help trouble shoot my problem over the phone. I have had nothing but great experiences with the parts department and service department. I am looking to purchase a touring bike soon and I will not even consider looking anywhere else except at Dudley Perkins. If the buying experience is anything like the rest of my experiences I am sure it will be as smooth as the Electroglide I want to buy. If you want to deal with a great and friendly group of people this is the place to go. They treat everyone the way you would want to be treated."

    Overall Rating:
    Andrew - Millbrae, CA
  • "Got a flat tire in half moon bay on the way to Santa Cruz. Called on a Saturday morning to see if you had the tire I needed. The Lady in the service dept. was the best. Got me in touch with a transport. Replaced my tire and upsold me on needed brake pads. I'm in auto sales for a Toyota dealership and understand customer satisfaction. completely satisfied with your quick service and the way the lady in service helped me. Thanks Matt Santino"

    Overall Rating:
    Matt Santino - Penn Valley, CA
  • "Four years ago I bought my 2007 Black Cheery Pearl Road Glide at Dudley Perkins , and it has been a wonderful historical experience being part of a great family such as this one here, from Gram, to Irish all have treated me, my family, and my friends so great, I live in San Jose CA 50 miles south of Frisco, and my #1 mechanic that I only trust is Bruise from Horse Power Express in Campbell CA, he to me is one of the top three masters mechanics in the "HARLEY DAVIDSON WORLD", his advice is gold to me, and I always listen to what he has to say, recently my brother in-law Prim crashed his Harley Road Glide, we asked Bruise if he could look at it, but Bruise was so booked with so many bikes it was to hard to pencil us in, then Bruise, and his wife Sharon recommended Frisco Harley, talk to Irish he'll take care of you, so with Bruise's advice we went to Frico, off the bat Irish handled the situation, his crew took care of my brother in-laws bike, we new it was in good hands, Talk is cheap, but Frisco Harley takes care of there Family, THANK YOU SO MUCH FOR ALL YOU HAVE DONE Jesse Alvarez"

    Overall Rating:
    Jesse Alvarez - San Jose, CA
Displaying 21 - 40 of 66