Customer Survey

We pride ourselves on providing our customers with the highest level of customer service. If you made a purchase, had service work performed, or bought parts and accessories from us, we want to hear what you think.

Please fill out the customer satisfaction survey below and let us know how we're doing.

To view what others have to say about us, view the Testimonials at the bottom of this page.

Customer Survey
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Read What Others Have to Say

We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.

  • "On September 27, 2019 I started a ride with a couple of friends touring the west coast of California. About 3 days into the ride I experienced an issue with the rear brakes on my 2012 Electra Glide while on the Pacific Coast Highway. During a 2 day layover in San Francisco I drove to the dealership to see if they could help. From the moment I entered the dealership, all of the staff were terrific. I explained the issue and that I was from Canada currently touring California. Even though they were extremely busy, Todd Gregson Jr., the assistant Service Manager, said that he would look at the bike to see if he could fix the problem. He worked on my bike for the next 2 1/2 hours and was able to correct the issue. I was out by 12:30 and able to spend the rest of the day touring the city. I can't say enough about how he went out of his way to help and make sure that I was able to continue on my tour of the west coast. Please pass on my thanks to Todd and everyone at the dealership for all their help."

    Overall Rating:
    John Nielsen - Brampton, ON
  • "John Becker ssf location !! Everyone there was super cool and really making things easy to take home my 2008 street glide. My first Harley and its the best. The Godfather bike is rolling thanks John for all your help in making this happen, and everyone else there at Harley Davidson. I couldn't get my bike to start the day it was delivered, I called John that day late evening and he was ready to put his helmet on and drive 30 miles to help me figure out what the problem was. Thats beyond excellent service !! It was just the battery to the key pod- Thanks John I'm glad I had u helping me. Ive been riding every where I go !!"

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    Camilo Serrano - Redwood City, CA
  • "I called on a Saturday afternoon to see if they could trouble shoot a cb transmission problem on my 2005 Ultra. They said I should bring the bike in about 3 because their tech was going to lunch. I arrived at 3 but everyone was going to lunch. This delay is the reason for just 4 stars. When they got to trouble shooting, they quickly found that the problem probably was not my bike's cb but my wife's cb. They then began investigating her cb which is not a Harley cb. After a couple setting adjustments, we had some communication again. We continued adjusting settings after we got home and seem to be on the right path. So after a slow start, they got things going in the right direction and did not charge us for the hour the techs worked on the bikes. All in all a pretty darn good outcome for a Saturday visit with no appointment. Big thank you for your work and I feel confident I can trust future work to these folks. By the way we are from out of town but will plan trips to have service done here."

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    Richard Downing - South Lake Tahoe, CA
  • "I like to say in every department with SF Harley Davidson they emphasize on customer service. The sales department, finance, parts, clothing and service is by far an awesome experience. I 'd like to personally thank Irish, Chuck, Arthur, Jose and Rick in the service techs department, these guys are the best Harley Davidson mechanics/techs out there and the work together as a problem solver.... I am a proud owner of a 2019 Road Glide Special_______ Thanks guys and i mean it"

    Overall Rating:
    Skip Vargas - South San Francisco, CA
  • "Had the best experience there, was actually fun! My Sales guy is John, I dont know where to begin but experience from stepping my foot in there was a blast! John was not pushy in any ways, he very honest, answered every questions I had, and yet found a new friend! If any of you all want to buy your Harley, John is the man! Also I cant forget Pam and Brett they where awesome!"

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    Freddie Pascua - Lathrop, CA
  • "Very friendly on the phone, Alyssa did a great job with our orders, she is like a friend and doing everything with her heart. You can tell that she loves her job ."

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    Caren Kowalsky - Wiesbaden, DEUTSCHLAN
  • "My personal experience at San Francisco H. D. was very a very warm greeting from motorcycle sales person Tom Zimberoff. He is very knowledgeable regarding H. D. motorcycles. Tom was very patient with my indecisiveness between choosing a 2019 Road Glide or the 2019 Ultra Limited. I ended up choosing the Ultra Limited. Tom walked me through the process painlessly. He introduced me to all related departments such as Financing and parts dept. In my opinion Tom went above and beyond in his service with me in all aspects of the process from start to completion.

    The parts dept. was extremely helpful and patient while I was selecting new parts for modification to personalize the bike.

    The Finance person Mike Doland was also very knowledgeable about his role in the process as well.

    The Sales Manager Chris Farney was very Kind and accommodating and very approachable and took the time to be helpful and courteous with all my questions and concerns and intrests.

    Overall it was a great experience and I will likely refer friends and family to San Francisco H.D. for any and all their needs.

    Bravo S.F.H.D. staff"

    Overall Rating:
    George Guerra - San Francisco, CA
  • "Tom is the man!!!!very kind and helpful ,although everyone I came in contact with was extremely helpful and very nice. between Chris and Tom I knew when I walked in I was in the right place. Shop is also amazing. There was a few other people in there and I can't remember their names but it was a pleasure to work with all of them. Thanks everyone and thank you TOM"

    Overall Rating:
    Dexter Simmons - Fremont, CA
  • "Great help from Tom Zimeroff. I was looking for my first bike ever and he made it a great experience. From knowledge about the types of bikes to experiencing it for myself, Tom was helpful at every step. Thanks!!"

    Overall Rating:
    Andrew Vinh - San Francisco, CA
  • "On the first 5,000 of a 10,000 mile road trip from Houston, Texas, realized my rear tire wore out prematurely. Brought my Road King in and got first class treatment in rapidly getting new tire installed, advise on a better tire pressure considering load and an overall caring attitude. Thank you Sammy, Chuck and Irish."

    Overall Rating:
    Eddie Rodriguez - Texas, TX
  • "Great Overall Experience!"

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    Esteban Morales Jr - San Francisco, CA
  • "July 6th I visited the service department in San Francisco with a broken spring of the side stand of my Ultra Glide. Sammy was very kind and helpful. Within half an hour he had repaired the spring and we were able to resume our tour, without repair costs! Absolutely great, thanks again Sammy."

    Overall Rating:
    Peter Berends - Giesbeek, NETHERLAND
  • "Bought my 3rd HD back in may. The entire staff was very helpful. Helped me find affordable financing to keep me on budget target. Wound up with a 2013 wide glide, that rides like a dream. So far all is good."

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    Michael Gomes - San Francisco, CA
  • "What else can I say but a fantastic experience. My wife and I have been looking to replace my daily driver for 2 1/2 years. We have an FLHTC for distance trips and my sportster was getting up there in age. Nathan hung in there with us coming in almost ever other week to try and figure it out. Usually we make up our minds quickly but for some reason it took a while. When we decided on a Heritage Softail Classic Nathan and Chris were there to make sure the purchase went smoothly. Thank you Nathan and Chris for hanging in there with us. We love the new ride. See you soon for a new bagger. This will be a quick decision.

    Overall Rating:
    Andrew - Millbrae, CA
  • "I walked by the dealer after normal hours, saw shirt that I wanted. We had to continue our tour early the next morning. On the next night(Thursday) I found the shirt on line and ordered it. Saturday we returned home in PA. To my surprise I received the shirt on Tuesday. That really shows that your customers count!"

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    Riss - West Mifflin, PA
  • "I just want to say that Chris Perkins made the whole experience in buying a bike AMAZING.... My husband had visited and called around to all of the Harley dealerships in Northern California doing research and trying to get a few questions answered about purchasing a 2015 Road Glide Special. Chris not only answered all of our questions upfront on the phone, but also corresponded via email, being very informative, while everyone else we talked to kept giving us the run around and could never get an upfront answer. On the day that we went to the dealership to meet Chris, the staff was very courteous while we waited the few minutes to meet with Chris. He shook our hands and said "your bike is ready and waiting for you downstairs". There was absolutely no hold up on taking ownership of the bike. The paperwork was an easy process, and everything that he talked to us on the phone about is exactly how it happened. I would HIGHLY recommend anyone who is looking to purchase a bike to go down to Dudley Perkins Harley Davidson. Thanks Chris!!!!"

    Overall Rating:
    Shane and Erica
  • "Major kudos to the service department and in particular, Cornelius, the service writer who handled the work being done on my bike. I am about to embark on my first long road trip and brought in my 2008 Softail Custom to get it road ready. I showed up 15 minutes before closing time on a Friday to pick up my bike and the inner tube in one of the new tires had a leak and needed to be replaced. Instead of being told they were closing for the day, Cornelius recruited one of the mechanics who had already punched out for the day and the guy said he would stay and make the repair. I am sure these guys would have liked to get a start on their weekend but they both stayed well past closing time so I could have my bike for a ride planned on Saturday morning. This is the kind of service that makes me proud to say I am a customer of Dudley Perkins, I didn't buy my bike there, (I bought it pre-owned through a private party), but I am made to feel like I did whether it is in the service, parts or MotorClothes departments. Thanks for a great experience. The way customers are treated at DPCHD has got to be one of the reasons they have been in business for over 100 years. Thanks!"

    Overall Rating:
    John - Redwood City, CA
  • "As a customer all I want is a quality product that can put a smile on my face and at an honest price. I recently purchased a 2015 Dyna street bob custom.. I wanted a bike that I can be proud to ride and be different at the same time. I was referred to a sales rep named Nathan that really made sure I was happy! Went wave above and beyond! I mean he even let me get the rims I wanted. Helped describe my loan to me in a way that ensured me that I was working with a rep that truly had my best interests. No question was stupid and even let me test ride a different bike to show the difference in the feel of the bikes. The shop is really nice and they even have some of the friendliest shop dogs I've ever been around.. All in all I will be recommending this shop to everyone and now thanks to Nathan you have a customer for life!! Thank you .... Simba."

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    Sabino - San Jose, CA
  • "This is Motorcycle number two, now at Dudley Perkins. I love this place. I was in and out. It's harder to buy a cell phone, than buy a Motorcycle here. The service is so fast and excellent. I already know when its time for bike number three... I will be coming back again. Thank you for everything, Anthony."

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  • "A fantastic rental experience from the initial contact with John to the pick-up and finally the drop-off 6 days later! No doubt a well-run dealership as evidenced by the excellent customer service. Would rent from DP again in a minute. Wish we lived in SF so we could buy from them! Thanks, Team Dudley and John for a great NoCal Harley vacation!"

    Overall Rating:
    Don and Leslie - Goffstown, NH
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